> For the complete documentation index, see [llms.txt](https://pleasing.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://pleasing.gitbook.io/docs/user-guide/redeem-physical-gold.md).
# Redeem Physical Gold
This tutorial explains how to turn PGOLD into Physical Gold.
From the menu, select **Redemption → Physical Gold**.
Use this feature to swap on-chain PGOLD for **physical gold**.
Redemption occurs in **two steps**.
### Step 1: Apply for redemption
1. Enter the PGOLD amount on the left (minimum **32.15 PGOLD** per redemption). The right side shows the quantity of physical gold you will receive. The swap is always at **1 PGOLD = 1 ounce of 99.99% pure gold**.
2. After entering the amount, click **Approve** below and confirm in your wallet.
3. After the approval succeeds, the button becomes **Confirm**. Click again and fill out the application form.
4. Enter a **valid WhatsApp number** (include country/region code) and **email address** (ensure they are real and valid; customer support will contact you for subsequent physical pickup. Incorrect information may lead to unsuccessful redemption).
5. Submit the form, confirm in your wallet, and wait for completion. The redemption application is then successful.
### Step 2: Wait for customer support to arrange delivery
After the application succeeds, a redemption record appears in the history below.
Wait for customer support to contact you for the subsequent **offline pickup**.
You can also click **Email Notification** to proactively email customer support to **expedite** the pickup process.
